Refund policy

Returns, Refunds & Replacement Policy

At Classic Movie Locator, we want you to be happy with your purchase. If you experience a problem with your order, please contact us and we’ll work to make it right.

FREE Replacement for Damaged or Defective DVDs

If your DVD arrives damaged, defective, or will not play properly, we will provide one (1) FREE replacement per affected DVD within 30 days of the original delivery date.

To request a replacement, please email classicmovielocator@gmail.com and include:

  • Your name and order number
  • A brief description of the problem
  • A clear photo of the back (shiny/playable side) of the DVD

A photo of the shiny/playable side of the DVD is required before a replacement can be issued.

Once your replacement request has been approved, one replacement copy will be shipped to you at no additional charge.

Our free replacement guarantee is limited to one (1) replacement per affected DVD. Receiving a replacement does not restart or extend the original 30-day replacement period.

If you received the wrong movie or your order was damaged during shipping, please contact us within 30 days of delivery so we can make it right.

 

30-Day Return Policy

We accept returns for 30 days from the date your order is delivered.

To qualify for a full refund, returned DVDs must be:

  • Unopened
  • Unused
  • In their original packaging
  • Returned in the same condition in which they were received

Opened or used DVDs cannot be returned for a refund.

If you opened a DVD and discovered that it is damaged, defective, or will not play properly, please use our FREE Replacement Policy above rather than returning the DVD for a refund.

How to Make a Return

Please contact us at classicmovielocator@gmail.com before sending your return.

Once your return has been approved, please mail it to:

Classic Movie Locator
PO Box 12155
Chandler, AZ 85248

Unless the return is the result of an error by Classic Movie Locator, the customer is responsible for return shipping costs.

Please package returned items carefully. Merchandise damaged because of inadequate packaging during return shipping may not qualify for a full refund.

Items returned without prior authorization may not be accepted.

Returns of 6 or More DVDs

Returns involving 6 or more DVDs are subject to a 30% restocking fee.

Large returns require additional inspection, processing, repackaging, and frequently the replacement of DVD cases, artwork, or other packaging damaged during return shipping.

All DVDs must still be unopened, unused, and in their original packaging to qualify for a refund.

If returned merchandise is damaged because it was inadequately packaged for return shipping and cannot be resold in its original condition, an additional deduction may be made from the refund based on the condition of the returned merchandise.

The 30% restocking fee does not apply to approved replacements for damaged, defective, or incorrectly shipped DVDs.

Refunds

Once we receive your return, we will inspect the merchandise to confirm that it meets the requirements of this policy.

Approved refunds will be issued to the original payment method.

Please allow additional time for your bank or credit card company to process and post the refund to your account.

Original shipping charges are non-refundable, except when the return is the result of an error by Classic Movie Locator.

Items Not Eligible for Refund

We cannot issue refunds for:

  • DVDs that have been opened or used
  • Returns requested more than 30 days after delivery
  • Merchandise not returned in its original condition or packaging
  • Unauthorized returns
  • Gift cards

Remember: An opened DVD that is damaged or defective may still qualify for one FREE replacement within 30 days of the original delivery date.

European Union 14-Day Cooling-Off Period

If merchandise is shipped into the European Union, applicable consumer-protection laws may provide you with the right to cancel or return your order within 14 days without providing a reason.

Returned merchandise must be in the same condition in which it was received and in its original packaging, subject to any additional rights provided by applicable consumer-protection law.

Questions or Problems With Your Order?

We're happy to help.

For returns, damaged or defective DVDs, replacements, or questions about your order, please contact us at:

classicmovielocator@gmail.com